Shipping Policy – DXB Watches

Last Updated: May 2026

At DXB Watches, we are committed to delivering your order safely and efficiently across India. Please review our shipping policy below for details regarding order processing, shipping timelines, delivery, and related terms.

1. Shipping Coverage

We currently ship to most cities, towns, and serviceable pin codes across India through trusted courier and logistics partners.

If your location is not serviceable, our team will contact you after order placement.

2. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During sales, festive seasons, or high-demand periods, processing times may be slightly extended.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

Please note that these are estimated timelines and actual delivery may vary due to unforeseen circumstances.

4. Shipping Charges

• Free Shipping may be available on selected products or promotional offers.
• Any applicable shipping charges will be displayed during checkout before payment.
• Shipping fees, if charged, are non-refundable unless the return is due to an error on our part.

5. Order Tracking

Once your order has been shipped:

• You will receive a confirmation email and/or SMS.
• Tracking details will be shared with you.
• You can track your shipment through the courier partner's website.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts before returning the package.

Customers are requested to:

• Provide accurate shipping information.
• Ensure availability at the delivery address.
• Keep their phone number reachable for delivery coordination.

Additional shipping charges may apply for re-dispatch of returned shipments.

7. Delayed Deliveries

While we strive to ensure timely delivery, DXB Watches shall not be held responsible for delays caused by:

• Natural disasters
• Extreme weather conditions
• Government restrictions
• Transport disruptions
• Courier service issues
• Public holidays or strikes

We will, however, assist customers in tracking and resolving delivery-related concerns.

8. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery:

• Do not accept the package.
• Take clear photographs if possible.
• Contact our customer support team immediately.

Claims regarding damaged shipments should be reported within 24 hours of delivery.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

DXB Watches shall not be responsible for delays, losses, or failed deliveries caused by:

• Incorrect addresses
• Incomplete addresses
• Incorrect phone numbers

Any additional courier charges incurred due to incorrect information may be charged to the customer.

10. Cash on Delivery (COD)

If COD is available:

• DXB Watches reserves the right to limit or refuse COD orders based on order value, location, or previous order history.
• Customers may be contacted for order verification before shipment.

11. International Shipping

Currently, DXB Watches primarily serves customers within India.

For international shipping inquiries, customers may contact our support team for availability and shipping charges.

12. Contact Us

For any shipping-related questions, please contact:

DXB Watches
📧 support@dxbwatches.com